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Rajiv Sharma

Operations Manager
Mumbai, Maharashtra, India

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Resume Title

Results-Driven Operations Manager | Process Optimization | Team Leadership | Cost Control & Compliance

Career Objective

Experienced Operations Manager with 9+ years of expertise in managing end-to-end business operations, process improvement, vendor management, and cross-functional team leadership. Seeking to contribute to a growth-oriented organization by optimizing operational efficiency, reducing costs, and driving sustainable business performance.

Work Experience

Operations Manager

ABC Services Pvt. Ltd.
Mumbai, Maharashtra
April 2020 – Present

  • Lead daily operations for a workforce of 80+ employees across multiple departments
  • Designed and implemented SOPs that improved overall operational efficiency by 20%
  • Managed vendor contracts and negotiations, reducing procurement costs by 15%
  • Monitored KPIs and prepared monthly MIS reports for senior management review
  • Ensured compliance with internal policies, audits, and operational standards

Assistant Operations Manager

XYZ Solutions India Ltd.
Mumbai, Maharashtra
June 2016 – June 2020

  • Supported end-to-end operational activities and supervised a team of 40+ staff
  • Optimized workflow processes to reduce turnaround time and enhance service delivery
  • Assisted in budgeting, expense control, and vendor performance evaluation
  • Coordinated with cross-functional teams to meet operational targets

Education

Bachelor of Commerce (B.Com)
University of Mumbai, Santacruz Road
Mumbai, India
Completed: October 2015
Specialization: Commerce
Score: 88%

Certifications

  • Six Sigma Yellow Belt (Process Improvement)
  • Project Management Fundamentals
  • Advanced MS Excel for Business Operations

Accomplishments

  • Reduced operational costs by 18% through process optimization initiatives
  • Improved team productivity and service quality ratings consistently year-over-year

Core Competencies

  • KPI Tracking & Performance Reporting
  • Compliance & Risk Management
  • Supply Chain & Inventory Oversight
  • Cross-Functional Coordination
  • MS Excel, ERP Systems & MIS Reporting

Skills & Competencies

  • Operations Management
  • Process Improvement & SOP Development
  • Team Leadership & Workforce Planning
  • Vendor & Stakeholder Management

Extracurricular Activities

  • Leadership Development Programs
  • Toastmasters International
  • Project Management Institute Membership

Personal Information

  • Gender: Male
  • Marital Status: Married
  • Religion: Hindu
  • Address: 63C Ashok Vihar Colony, Mumbai, Maharashtra, India

 

Position Overview

The Operations Manager is responsible for overseeing daily business operations, ensuring efficient processes, optimal resource utilization, and seamless coordination across departments. This role involves managing teams, monitoring performance metrics, controlling costs, ensuring compliance, and implementing process improvements to support organizational growth and service excellence.

Company Overview

ABC Services Pvt. Ltd. is a Mumbai-based organization providing professional and operational services across multiple business functions. The company focuses on operational efficiency, customer satisfaction, and scalable growth through standardized processes and performance-driven management.

XYZ Solutions India Ltd. is a reputed service-based organization offering end-to-end business solutions. Known for its structured workflows and client-centric approach, the company emphasizes continuous improvement, operational excellence, and employee development.

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